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After-Sales Service

Principle

Customer satisfaction as the first principle
Quick response
Fast problem solving
After-sales service efficiency

Customer Feedback 30min Response
Solution 120min Issued
On-site support 6-12 hours
After-sales service commitment

One year warranty on electronic components, one to three years warranty on the body
Lifetime warranty
Except for man-made reasons
After-sales team strength

Number of service teams 10+ Changchun, Wuhan, Chongqing, Changsha, Guangzhou, etc.
Resident after-sales personnel and spare parts in key regions
Technical support
Free training

Technological Innovation

Patented locking technology

One locking guarantee: safety platform; two locking guarantee: reset spring, up to 10 times the load of the locking force of the double air-break insurance structure
Patented drip-free fluid connectors

Multi-energy: gas and liquid patented drip-free design, extremely high stability, breaking foreign monopolies
Cat3 safety rated electrical features

One generation ahead of its peers, the quick-change control safety system performance level d category3 is TüV certified.
Autonomous high insertion and extraction life probes

High lifespan: max1 million times; multiple types: high and low voltage, strong and weak power, network, vision, servo signal...

Download

Automatic gluing system selection booklet
Industrial Connectors Selection Book
Repair Mill Selection Book
Magnetic Die Changer Selection Book
Gripping System Selection Brochure

FAQ

Q
What is the size and qualifications of Qiaotian?

The products have been certified by TüV, CE, ISO and other industry authorities, and are now widely used in new energy vehicles, 3C electronics, semiconductors, aerospace and other industries, customers include BYD, Geely, Huichuan, Midea, FAW Red Flag, Ningde Times, Yanfeng, KUKA, ABB, FANUC, Anchor, Baosteel, Haitian, and other industry head enterprises.

The products have been certified by TüV, CE, ISO and other industry authorities, and are now widely used in new energy vehicles, 3C electronics, semiconductors, aerospace and other industries, customers include BYD, Geely, Huichuan, Midea, FAW Red Flag, Ningde Times, Yanfeng, KUKA, ABB, FANUC, Anchor, Baosteel, Haitian, and other industry head enterprises.
Q
What is the warranty period for Qiaotian products?

One year warranty on electronic components. The body is guaranteed for one to three years with a lifetime warranty.

One year warranty on electronic components. The body is guaranteed for one to three years with a lifetime warranty.
Q
How do I get support for any problems with the product?

Please call the latest after-sales service hotline on the company's website or add the after-sales scheduler WeChat.

Please call the latest after-sales service hotline on the company's website or add the after-sales scheduler WeChat.
Q
An introduction to the Qiaotian aftermarket team?

After-sales team of 10+ personnel, including dispatch management, internal support staff, technical support staff and on-site after-sales service staff.

After-sales team of 10+ personnel, including dispatch management, internal support staff, technical support staff and on-site after-sales service staff.
Q
In which regions does Qiaotian have after-sales centers? How can I get after-sales support in regions without after-sales centers?

The company's headquarters is located in Shanghai, the production base is located in Zhejiang, another in Wuhan, Chongqing, Guangzhou, Changchun and other places are equipped with offices in many regions of the country to arrange a permanent after-sales personnel, there is no after-sales center of the region, the after-sales personnel receive the scheduling information will be the first time close to provide after-sales support.

The company's headquarters is located in Shanghai, the production base is located in Zhejiang, another in Wuhan, Chongqing, Guangzhou, Changchun and other places are equipped with offices in many regions of the country to arrange a permanent after-sales personnel, there is no after-sales center of the region, the after-sales personnel receive the scheduling information will be the first time close to provide after-sales support.

Service Hotline

Dear customer, Thank you very much for choosing Qiaotian products and services. After receiving the feedback of the problem, we will deal with it and contact you as soon as possible.